Delivery

We value individuality and all orders are made to your exact measurements

We endeavor to deliver Canadian orders within:

3-4 weeks or sooner

This excludes weekends and Canadian bank holidays. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may be occasional longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment.

All deliveries require a signature: If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed.

CANCELLATION POLICY

Please send a cancellation request email to clientcare@stefmouchie.com

If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions included in the parcel. Please note, you have 14 days from receipt of your order to notify us if you wish to return it